To Find High-Quality Researchers, Biopharma Company Turns to Piper, Increasing Hiring and Retention Rates

About the Client

As a contract biopharma development and manufacturing company, the client delivers the analytical and manufacturing capacity to produce a multitude of biological products. The company manages drugs at any phase of development and provides services to create, enhance, and produce final products to go to market for customers.

A critical differentiator for the client is its mass spectrometry team. The team analyzes monoclonal antibodies and then provides high-level characterizations for protein drug formulation, processing development, and manufacturing. This helps to ensure the quality and efficiency of the produce materials produced are at the highest level and comply with the requirements of customers.

The Challenge: Lack of High-Quality Resources Stifles Growth  

Progression with the work produced by the mass spectrometry team in host cell proteins gives the client competitive advantages in their markets. As the client frequently leverages the mass spectrometry team’s resources, the need for additional staff on that team follows suit. The more work the client wins, the more that team is inundated, risking regression in their competitive advantage and falling behind committed deliverables.

With an urgent need to grow out their team, the client was struggling to source and identify the expertise needed. When working with recruitment vendors, they were experiencing either unresponsiveness or high numbers of low-quality candidates submitted. Creating more noise for team leaders and making it increasingly difficult to meet the mass spectrometry team’s need to grow.

Key Obstacles

• Identifying the necessary technical resources for high-demand positions within niche skill sets.
• Vendors submitting low-quality candidates in high quantities.
• Lack of engagement from vendors and candidates throughout the recruitment process.

The Solution: Piper Engagement Process Identifies Best Candidates

To help the client take on these challenges, the Piper Health and Sciences Team implemented the Piper Engagement Process as our measurable delivery solution. The plan of action built transparency, confidence, and expectations around the recruitment plan to alleviate the challenges the client faced.

Course of Action:

• Utilize the Piper network of technical resources to identify the most qualified, niche-specific candidates for the requirements of each role.
• Collaborate with the client to develop a candidate success profile; defining the expertise needed for each role to act as a benchmark ensuring we only deliver qualified candidates.
• Establish a tailored recruitment plan for each department and team.

The Results: Candidate Selection and Retention Rates Soar

The Piper Engagement Process established a system that aligned Piper services to the client’s business model. We resolved the current strain and burden on employees while minimizing the negative business impact. This resulted in increased consistency in contractual delivery and supported the client’s continuous business growth.

Improved Quality and Time Saving

• Placed 33+ resources across various departments including: R&D, Process Development, Quality, and Engineering.
• Achieved 94% contractor retention rate to date.